I definitely never thought of a receptionist as being the face of a company. Well when someone first contacts a company, the receptionist is usually the first person they talk to. Hence, a good receptionist needs to have a great and pleasing personality. A receptionist is always on-site, to answer the phones, take messages or forward calls to a number of your choosing. It is no exaggeration to say that you will be the ‘face’ of your organisation when sat behind a receptionist desk. At other offices, the secretary is responsible for maintaining and updating website information and social media updates. A receptionist is the first point of contact for external business visitors. As the face of the company, they are responsible for welcoming guests, taking and redirecting calls, distributing correspondence, booking couriers and giving basic administrative support. Receptionist Interview Questions and Answers. Balance Home Services (formerly Dial an Angel), established in 1967, provides home-based services such as disability care for adults and children, care for the elderly, as well as child care and domestic cleaning and gardening services. Receptionist. London DA17 6AN. WhiteKnight Recruitment - Gauteng, City of Tshwane. A receptionist – the face of the company. They’re also leading the way in changing how small companies do business. Receptionist CV Skills include: Customer Service: As the ‘face’ of the company, you have to make sure that all visitors and clients have a positive experience. There are still times in which the business owner will be out of office. Be Enthusiastic in Person. Remember, you are often the first face a customer sees or the first voice a customer hears when doing business with your company. This Engineering (Commercial/Office) company offers prestige in being the face of the company, an interactive environment and high responsibility. The company is now looking for a Receptionist to join the team and ensure customers receive a personable and warm service. Receptionists are often considered the face of a company, as they are the initial point of contact between customers and businesses. £19,000 - £22,000 a year. So is a professional attitude, friendly demeanor, and ability to answer the phone professionally. A lethargic receptionist is not well appreciated anywhere. We are on the lookout for a talented individual who would act as the front face of our company. It should be pointed out that the role of a receptionist has often served to launch many a career ranging from secretarial to that of a CEO. As mentioned above, receptionists are the face of a company--they are who clients deal with first, and the people who answer the questions of people who can’t come into the office. A receptionist is a person who takes responsibilities of being a face of the company who is easily available to all the visitors and also who can attend their doubts and questions regarding their company affairs and working environment. She serves as a unifying link in the company, and in many respects she is the company’s human face. Many places of business prefer but do not require experience as a receptionist prior to hiring. Personality Traits of a Great Receptionist, What to do about Negative Reviews on Company Review Sites, […] Article: https://apolloansweringservice.com/why-is-a-receptionist-important/ Categories: […], […] providers of serviced offices have professional, well-trained staff to meet all your needs. Copyright 2020 by Apollo Answering Service, LLC a Houston TX based phone answering service for small businesses. If you’re one of them, there are alternatives to a traditional full-time employee at the front desk of your office. However, other industries are not expecting the same growth. So it’s all about presentation, manner and the ability to multi-task. Apply now View all jobs. Virtual receptionists can be the voice of your company, even when there isn’t a face at the front desk. Real Promotions is a direct sales and marketing company and we are looking for a young, vibrant, energetic candidate to be the face of our company! At many organizations, receptionists are the face of the company. Even a simple visitor management app takes care of in-person visitors. What is a receptionist? A receptionist is generally required to meet and greet people at the front door, or in this case, the front desk. Receptionists fulfill many roles in an office. To welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries. An understanding of word processing, spreadsheet applications, and the various technology likely to be used for the specific industry is definitely a plus when employers are looking for a new receptionist. Those options sound really great for manning the door. Apply to Receptionist, Administrative Assistant, Customer Service Representative and more! Your email address will not be published. What is your biggest challenge related to the receptionist? Monument Park, Pretoria East: RECEPTIONIST (FOR OPTOMETRISTS) Minimum Requirements: -Very well presentable, professional and neat Afrikaans speaking female aged 23 – 45 years (face of the company) (Presentable and professional appearance very important) -Afrikaans & English first & second languages a must (Key requirement - Afr & Eng patient base) -Matric / Grade 12 … Some key basic responsibilities are as listed below: A receptionist is required to be a college graduate and has people skills. In each case, these companies have hired a virtual receptionist. A receptionist is also expected be cheerful and have a pleasant disposition. Requirements. Read below for a full understanding of what a receptionist does, the importance of a receptionist in your company, and some alternatives to a traditional receptionist. It may be tiring, repetitive and stressful continuing to man a busy office day in and day out. Schedule and confirm appointments, meetings and travel appointments, Increases security by determining who get access to the office, Inform employees of visitors’ arrivals or cancellations, Complete paperwork, enter customer data, file paperwork, Send correspondence via email, fax, text message, or mail, Copy, file, and maintain paper or electronic documents, Accept payments, depending on the industry, Determine what solution makes the most sense for your business. So my receptionist, as the person who perhaps has the most contact with the most people, is arguably the most important brand ambassador I have. Why? If so, a job as a receptionist could be a good fit for you. That’s why they take a more personal approach. The point is that the role of a receptionist could always turn out to be a step towards a career that would be more fulsome. Wow, a receptionist really has a big job to perform! But successfully running the front desk calls for much more, and the role of a receptionist demands an impressive line-up of hard and soft skills. Some callers may be difficult and rude. After all, as a receptionist, you're the face of a company. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls The Job As the Front of House Receptionist, you're the face of the business; meeting and greeting the Company's customers and visitors, making them feel welcome and at ease in your presence. Urgent. Insert details about how the information is going to be processed, Oftentimes, a receptionist ends up fulfilling the role of customer service representative. First Impressions. Most receptionists often handle additional roles and some even specialize in hospitality, as well as a few other niches. It can be a little nerve-wracking having someone new come into the position, especially one as important to a company as a receptionist. When clients enter your business for the first time, the person to greet them when they enter the office is not typically the CEO or sales manager.It is the receptionist. If people-watching is a hobby of yours, then look no further. You'll handle all incoming phone calls, directing the caller as appropriate and taking comprehensive messages for your colleagues. Download a copy to read later, and you can come back to it over and over again. Each office is different and training will vary from place to place. They have turned to more automated processes. The receptionist represents the public face of a business. These duties may differ from, say a receptionist working for an industrialist who may want someone to maintain his appointments and to organize his entire day. A receptionist is the first point of contact that anyone has when reaching out to your company. Successful candidates will apply friendliness, organization and the best customer service in the performance of greeting guests, answering a multi line phone system and other clerical duties. It’s estimated that overall, receptionist jobs will continue to grow 10% from 2014 to 2024. First impressions are powerful drivers in business, and when clients or members of the public visit a company in person the receptionist tends to be the first employee they meet. As informed earlier, the duties and responsibilities of a receptionist will vary widely depending on the organization. Some of the qualifications that a receptionist will have to meet are-. But receptionists are much more than greeters. 820 Receptionist Face of the Company $25,000 jobs available on Indeed.com. | Receptionist Hub, How To Solve Common Business Headaches with a Serviced Office - Technology Blog, Receptionist Job Description Template | Process Street. Volunteer experience; Hobbies and interests; Academic achievements . […]. As mentioned before, the variety of industries in which you’ll find receptionist jobs calls for big differences from one position to another. If you would like to become a receptionist, there are some things you’ll have to work on. Most is in a comfortable office setting. A receptionist is the face of the company, and it is the first person some come across while visiting the company. Receptionists are often known as the face of the company. More on that later. There’s even a robot receptionist being sold! You duties will include: Answering phone calls and dealing with questions/cascading issues to the relevant person. Every new client, job applicant, employee, or third-party vendor will pass by or check in with a receptionist, so employers are eager to find someone who will be responsible, friendly, and calm. Posted 30 April by Angela Mortimer. A good receptionist does not chew gum during work hours, nor check their personal phone. Appropriate business attire, well kempt hair, and good hygiene are expected. 2,426 Receptionist Face of the Company $20,000 jobs available on Indeed.com. Be the face of a company and work on your receptionist skills. Unfortunately, there are downsides to working as a receptionist. I will rate 10 out of 10 if the importance of a receptionist is considered. Job details; Be the Face of the Company - Seeking exceptional receptionist. The face of the company, if you will. You will be the face of Stoneygate, ensuring that all patients receive a warm welcome and that all their needs are met. Others have a phone system outside of the office door, so that they may directly come in contact with the employee they are coming to visit. Sure, they aren’t in-office to file your paperwork. But, what about the phones?! Trouble is, the person I was speaking with could not have cared less about me or my needs. Even when a customer is upset, it's important for the receptionist to remain calm and polite and try his best to help the customer with what she needs. More... - Medical Receptionist new. An opening has arisen for an experienced Receptionist in a in a well renowned company with beautiful CBD offices. Any major corporation, no matter how advanced it is technologically, needs a human component. In an office that isn’t receiving frequent calls and visitors, the receptionist is able to get involved with all aspects of the business while others stick to their department. With an excellent telephone and customer service skills to match your role will includes duties such as: ' Welcoming visitors ' Answering calls ' Sorting mail ' Managing meeting rooms through Outlook ' Managing log of book of PPE distributed out to internal staff and visitors But, some small business owners are looking to cut costs and only have specific needs to be met. The position is full time & permanent, starting mid January for the right person. Someone still has to do the call screening. As the receptionist, you are going to be the first point of call for any company; you will be the face of the company, the first employee that the customer has contact with at your company. Obviously, you will spend the vast majority of your day at the reception desk because it is supposed to be manned at all times. They must remember to avoid certain phrases and learn to deal with irate people. Recepcionist Job Description – What Is Like Being the Face of a Company. You’re the face of the company, and the first person a customer, colleague or visitor will meet. There are several ways in which these businesses are changing how things are done. Thanks for sharing helpful information. But one thing is for sure, a receptionist must indeed have what it takes to adapt to the changes and the various new responsibilities. You will be the “face” of the company for all visitors and will be responsible for the first impression the company makes. Work experience in a similar field, for a said period. So, you’ll want to make sure that person represents your company well. £8.75 an hour. They have many different duties and work in many different industries. Describe your previous duties as an administrative assistant, secretary, or receptionist. Explain the role and responsibility of receptionist? Virtual receptionists are available twenty four hours, seven days a week, and can even take callers on holidays. Balance Home Services (formerly Dial an Angel), established in 1967, provides home-based services such as disability care for adults and children, care for the elderly, as well as child care and domestic cleaning and gardening services. Description Duties will include but not be limited to; Being on the reception desk, the face of the company; Administratively supporting the office Langthorne Sharma Family Practice. To direct visitors by maintaining employee and department directories; giving instructions. And they are also required to be highly sociable, often aiming to put people at ease and have to be quite good with their communication skills. We are seeking the services a receptionist to be the face our company and the first voice that our clientele will... 1 December. Strong technical receptionist skills. Make it a priority to always have a smile on your face and a cheerful, upbeat personality. They should be organized, speak and write clearly, manage time efficiently, be courteous, and have integrity. This article was updated on April 2020. Looking good! Come on, don’t be so … Because the first impression that potential clients, customers, employees or partners have with your business can be its success or downfall. Congratulations! Most companies often use a receptionist to be the welcoming face to their company, to greet visitors and to help them as needed. To contribute to team effort by accomplishing related results as needed. We're looking for an organised, polite and warm individual to join our growing team as a part-time receptionist. Apply to Receptionist, Front Desk Agent, Orthodontic Assistant and more! So, instead of just Tweeting out a press release every week, a company should reach out for interviews and provide quotes and soundbites to the media. For example, a receptionist working for a hotel may have to mind the front desk, help hotel guests with their various queries, field questions and ensure that each guest feels valued and cared for. […] These first impressions your business has with potential clients, customers, employees, and partners play a critical role in business success. The Job As the Front of House Receptionist, you're the face of the business; meeting and greeting the Company's customers and visitors, making them feel welcome and at ease in your presence. Seeking a fast paced and friendly receptionist to be the face and voice of this home care organisation. The receptionist interview questions you can expect are likely to be a challenging mix of behavioral-based interview questions, questions that explore your skills and experience and questions that evaluate your motivational fit with the company and co-workers. Maintain the busy front desk and reception area as the face of the company Taking and passing on all messages to the relevant parties Administrative and general office support Ordering of stationary, cleaning supplies and groceries Handling all post and courier matters The successful candidate must have the following qualifications and experience: The primary task of a receptionist is to answer the phone, greet customers as they enter the company and help out a company with basic clerical duties and tasks. These are called receptionist skills. You may begin to feel anxious determining if you’ve made the right choice or not. You are the first point of contact for visitors, and the list of receptionist duties includes, but is certainly not limited to: Greeting visitors and staff members in a positive and friendly manner. But it would take someone with a lot of different skills to be able to handle all of of the duties of a receptionist! First of all, what is a receptionist? You’ve hired a receptionist. Since an inherent duty of a receptionist is to talk and answer various queries, and field various requests and queries. But, some small business owners are looking to cut costs and only have specific needs to be met. That makes her very important. Usually a new hire will receive office-specific, short term on-the-job training. They must remember to, Houston Answering Service For Small Business, active listener and will always come off as a professional. Customer Service Skills Since the receptionist is the face of the company and is sometimes the only employee a customer will come in contact with (whether in person or on the phone), he … Why is receptionist important? Some of the other responsibilities include: Greeting people. London E11 4HX. The successful candidate will have excellent communication skills, be professionally presented. Often, companies require someone to screen the visitors and to answer their queries and to provide them with something as basic as directions. Not sure if you’re ready to commit to another full time employee? A receptionist (sometimes referred to as an administrative assistant) is someone who performs various administrative tasks, including answering telephones and giving information to the public and customers. The Receptionist is the face of the company and will assist with checking in guests for client visits, setting up conference rooms for meetings and answering a high volume of inbound calls within a fast paced office environment. £24,000 - £28,000 per annum. Front Desk Receptionist urgently needed for supply chain - Centurion. To maintain a safe and clean reception area by complying with procedures, rules, and regulations. This article is written by one of the editorial staff of Kingdom Of Jobs. 37 Receptionist Face of the Company $40,000 jobs available on Indeed.com. Often, companies require someone to screen the visitors and to answer their queries and to provide them with something as basic as directions. Part time receptionist jobs are available in many different industries, although the role involves virtually the same duties across all industry sectors. With May 10th marking National Receptionist’s Day, let’s take a closer look at the top seven receptionist skills that can go a long way to ensure the workplace runs like a well-oiled machine. Please log in again. She is often the first person a customer sees or the first voice he hears over the phone. Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window). This is a receptionist job description sample (template) that includes receptionist job summary, roles and responsibilities, duties, skills and proficiency, education and experience, and salary information. Posted on November 3, 2011 by Joanna Pineda. Well when someone first contacts a company, the receptionist is usually the first person they talk to. Because they have so much familiarity with the company, they know how the technology works. If you’re using technology and outsourcing to optimize your time, you won’t need anyone to do that, anyhow! A great receptionist will be an active listener and will always come off as a professional. In addition to screening visitors, a receptionist is often required to handle and field calls as often as required. This human component is the receptionist. She serves as a unifying link in the company, and in many respects she is the company’s human face. The lowest paid industry that a receptionist works in, generally, is the personal care industry (hair and spa services, for example) and the highest is generally at a dentist office. Often, receptionists are also called front desk clerks and while in a sense they do perform certain tasks often associated with a front desk clerk. Required fields are marked *. When someone walks into your office, the receptionist is … The health care industry is growing and is especially seeing an influx in need for receptionist services. Hiring a quality employee for a receptionist position means that you’ve hired the face of a company. Medical Receptionist: 1 year. There’s even a robot receptionist being sold! 1. They want their startup to run as smoothly as the technology they are selling. Because of this, it is important that the receptionist conducts herself in a professional manner to give customers a good first impression. You duties will include: Answering phone calls and dealing with questions/cascading issues to the relevant person. Positive Attitude. A receptionist is a company’s ambassador, being the first point of contact for everyone from outside world from the company, they are the one who can create that first impression about a company. Why is a receptionist important? Tech startups aren’t just putting out new apps for your phone. But that would be inherently simplifying the same for they are anything but that. Our Receptionist’s duties include offering administrative support across the organization. And it gives you back the all-essential time you’ve been missing. Generally, receptionists will be at a desk that is well lit, highly visible, and very quiet. It allows you to concentrate on the work you’re contracted to do, rather than the tedious tasks of answering calls or logging into voicemails. Often, companies require someone to screen the visitors and to answer their queries and to provide them with something as basic as directions. The login page will open in a new tab. Receptionists are often the first employee that the public or customer has contact with. Why? Most companies often use a receptionist to be the welcoming face to their company, to greet visitors and to help them as needed. Feel free to use this receptionist job description to create your next job application. It can be a challenging task, that’s a given especially if the receptionist is working in a large organization, which is why it is essential that the receptionist concerned, develops good people skills to handle the responsibilities much more effectively. They greet customers and respond to enquiries, in person or over the phone. Receptionists are often known as the face of the company. Which is why her title is First Impressions Officer. What makes you so great at your job? Yes, if you have little experience, it’s a great idea to include a list of hobbies and interests in your office receptionist resume. Duties for a receptionist vary from place to place. Easy Apply. What They … They will also […]. We're looking for an organised, polite and warm individual to join our growing team as a part-time receptionist. The Medical Receptionist plays a vital role in the medical office and in many respects, is the "face of the company." No one wants to be greeted by a sour expression and a grumpy attitude. Salary for Receptionist: R9500 up to R10900 per month Minimum Requirements: • Grade 12 or N4 • Good work ethics To maintain telecommunication system by following manufacturer’s instructions for house phone and console operation. The pay is above twenty dollars an hour to top ten percent of earners in the field. Make up for your lack of experience by including relevant receptionist skills. Because a receptionist is the face of a company, it is all the more important to maintain a professional appearance. 1,194 Receptionist Face of the Company $30,000 jobs available on Indeed.com. As the face of a company, this role requires candidates that possess a high level of customer service skills and are physically presentable. This article is over 1200 words, packed full of information about receptionists. Create a List of Your Receptionist Skills. So, instead of just Tweeting out a press release every week, a company should reach out for interviews and provide quotes and soundbites to the media. Most companies often use a receptionist to be the welcoming face to their company, to greet visitors and to help them as needed. Establishing a face of the company is also a critical step in becoming media friendly. Some offices require their receptionist to be their first line of contact when it comes to technology woes. They are very knowledgeable about the company for this reason. Many times, the receptionist is the face of the company and the only person a customer might come in contact with, whether in person or on the phone. To maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. Seeking a fast paced and friendly receptionist to be the face and voice of this home care organisation. All in all, a receptionist can be your office’s resident Jack-of-all-trades. They are flexible and have a high awareness of the goings-on throughout the business. You will be required to undertake all receptionist and clerical duties at the desk of their main entrance. Though, the can vary greatly from place to place, depending on the industry that you are working in, amount of years worked for the company, and the various duties one fulfills. Very insightful blog! Receptionist job prospects are growing and growing. 2,426 Receptionist Face of the Company $20,000 jobs available on Indeed.com. The receptionist represents the company in a positive manner while greeting visitors, answering telephones and directing calls. Working as receptionist of the company provides a huge responsibility of handling all the updated and necessary details about the company. The Job As the Front of House Receptionist, you're the face of the business; meeting and greeting the Company's customers and visitors, making them feel welcome and at ease in your presence. Apply this to your small business Receptionists fulfill many roles in an office. Why is a receptionist important, after all? The phone might be off the hook, with deadlines fast approaching, but as the receptionist you’ve got to stay calm and … Establishing a face of the company … Maintain … Permanent, full-time. Create a positive and memorable experience for customers, clients, patients, partners, employees, investors–anyone that walks in or calls your place of business! In today’s technology driven workplace, receptionist skills need … Selecting the right person for each position within your company is imperative, but the receptionist is probably one of the most crucial. Some of the duties you’ll assume to take on as a receptionist are the following: Generally, the education requirement to become a receptionist is a high school or equivalent education. This position requires excellent interpersonal skills, a friendly and outgoing It is important to remember that a receptionist is the ‘face’ of the company because he/she is the first face that most clients see. Your email address will not be published. As if all of those things weren’t enough! I always thought it was an easy job that pretty much anyone could do. We're a leading human resource and career blog. According to the U.S. Department of Labor Statistics, the median hourly wage for receptionists was $13.42 in May 2016, or about $27,920 per year. Save job. Soft skills are very important in a receptionist. In addition to performing these duties, a receptionist also serves as the face of the company – or at least the face of your office. Highlight your winning personality, and how you use it to fulfill customer needs.