This softens the request and makes it sound less like an order. ). It’s fine to use less formal phrases in these conversations, such as It's quite strong. We will look at only a few of the linguistic devices by which A could reduce or eliminate the threat to B's face - Example Business Telephone Conversation: Role-Play The following business telephone conversation can be used as a role-play in class to introduce a number of standard phrases to practice telephoning in English . This is always important, especially when you are speaking to people you don’t know and when you are asking for something in a shop, a cafe or in a station. It would be interesting to… 74. When writing a polite follow-up email, most people tend to naturally use “follow-up” in the subject line. That’s why I like to mix things up and have another teacher do the heavy lifting sometimes. Yes. Listen to the conversations by institutoYEScoop: Making polite requests by msepulv9: What would you like? “I want” sounds like a demand, as if you … Therefore, make sure your English speaking skills and writing skills are up to date and polished. Language you can use when you have to make a request, offer or invitation. This is Pamela, how may I help you?” Gary: “Hi Pamela, this is Gary Sanderson of ACME Graphic Design Stud ("can" - permission / polite request) Level: elementary Age: 12-17 Downloads: 46 : Making polite requests Level: intermediate Age: 10-17 Downloads: 41 : Would you mind ...? Say: I’d like a hamburger. Here you are. Indirect questions request the same information as direct questions, but they are considered more formal. Use these if you need to add some creativity or action plans to the conversation! Thesis. English Education Department, Languages and Cultures Faculty. Polite requests Please / Could you please /Would you /Can you / Would you mind. The language focus is on polite requests and some of the words and phrases you need when making a formal phone call to a business. How about… What Happens After 75? Using indirect question forms is especially polite. Sorry. Below, we’ve included 3 formal phone conversation examples for you to consider. Notice that indirect questions begin with a phrase ("I wonder," "Do you think," "Would you mind," etc. In this conversation, we included the right level of politeness for the situation. Rich: We said ‘please’ and ‘thank you’ a lot. You already know to say “Please”, “Thank you,” and “Excuse me” – but here are 15 more ways to make your English sound more polite! Not normally. Pamela: “Hello? or "Could you close the door, please?" If it is more of an informal phone conversation (speaking to a friend, family member, close work colleague or even a friend of a friend), then a high level of formality is usually not required, but you should still speak with a polite manner, as it is seen as respectful. I loved learning more about {!Something discussed}. We also use modals for asking for something (making a request or asking permission). Your task is to imagine that you are a team leader in a call centre and you need to give your team some customer service training. ''I'm afraid I can't'' is a polite way to refuse a request. Why don’t we… 75. Can I go now? Advisors : Dr. Rochmat Budi Santoso, S.Pd., M.Pd Key words : Request strategies, Politeness, Textbooks for Senior High School. Someone sees a free chair at your table and asks to sit down. We have added just two words to the sentence, but we have made it considerably more diplomatic. First, we have added the modal verb ‘might ’, a technique we discussed … Might is more frequently used in indirect questions, as an indirect question softens the request. In the cafe, the person serving says ''What can I get you?'' Conversation Examples. Do you think you could help me with this please? Instead, we need one of the following polite expressions. It can also cause the reader to feel like you’re pointing blame because you didn’t answer, which doesn’t make the reader feel very good or interested in reading your email. You are the boss and someone who works for you asks for an extra day's holiday. Don’t say: I want a hamburger. In English, we call this distancing. So try phrasing your complaint as a request for help: “Can you help me with this? 2. Asking to do things – asking for permission. you often hear this phrase when somebody has too much work to do. Sure. 2. How to be polite to others and how to make requests politely so that people are more likely to do what you asked. The above samples show how to politely accept or reject a meeting request. Style matters – especially when we talk with our co-workers, consumers, patients, and supervisors. Phrase 4 is polite and can be used with people you don't know very well, or with your boss. A Pragmatic Analysis of Polite Request Strategies In Conversations of English Textbooks For Senior High School Students. Transcript. 1) difference between phrases Excuse me (starts a conversation), Pardon (asks for clarification), and I am sorry (apologises). But in fact, your friend is buying a coffee at the bar. Phrase 5 is quite direct, and the focus is that you really need help. / No, you can’t.? It’s a good idea to develop a routine to follow, so you know there will be no surprises. Can I open the window? A takeaway from your conversation — Shows you were listening; Your ask — Keeps the ball moving; Here’s how to roll it all together: Subject Line: Great to meet you at {!Event} Hi {!First Name}, It was nice to meet you at {!Occasion where you met}. There are many different ways of making polite requests in English. Asking Indirect Questions to Be Especially Polite . Phrases 7 and 8 are similar and are direct requests for help. But what about if you are making a special request or asking for a huge favor? No problem. (more polite) What’s the answer? Make a polite request. If you are nice, you will be popular. Offering suggestions is a polite way to wrap up a conversation or a point of thought, or allow for other points to be explored. Don't forget to listen to the end of the podcast because we have a new football phrase for you to guess, too. 9. Standards ELP 2-3.2. Or: I’ll have a hamburger, please. The good news is that there are a ton of great videos on YouTube on the topics of making polite requests and asking for help. You can make the request polite by saying ''please'' at the end. Make your request into a question. #4: Making a Request Videos. (You can also say ''I'm sorry I can't''. Remember: ''I'd like'' is more polite than ''I want''. Phrase 6 shows you have a big problem. You reply: I'd like a tuna sandwich, please. For these situations, we can’t use the same language that we would use for a routine request. You are desperate for help. I want a tuna sandwich. "Can" is also common, but it's more often used with close friends. Because there are no facial cues while speaking over the phone, it can often be difficult to know when the conversation has ended. Politeness is the practical application of good manners or etiquette so as not to offend others. It was more successful and much more polite. The speaker has made no attempt here to soften the negative content of the message. So, instead of saying: "Send me the report." I sometimes think that students get tired of hearing me talk all the time! Length. Go ahead. It is one of the first lessons parents teach their children once they are old enough to speak. A more diplomatic and polite version might look something like this: There might be a slight delay in the completion of the project. Could you help me with this please? By saying, “Thank you for calling, goodbye!” it will be clear to both of you that the phone conversation has ended. It would seem quite rude to phrase it as such, so we resort to the more polite indirect way (A). You could say: "Could you send me the report?" 30-60 minutes . But this is the basic outline for most business telephone conversations, especially those made to request information or ask for clarification. Workplace Communication Tip 3: Politely Make Suggestions. My shirt came back from the laundry missing buttons.” Use modal verbs such as would, could and can to make your request as polite as possible. When communicating in English, or any language for that matter, it’s important to be polite. Enjoy! In our case, A will be polite to the extent that she can reduce or eliminate the threat to B's face caused by her request. 3. Even though statement A is asking a Yes/No question, it is actually a request … Everyone would much rather be asked to do something than told! Carry on a polite and respectful conversation. If you'd like to sound more polite when talking to someone you don't know well, "could" is great to use. Students match the expressions on the left to the pictures and write complete requests with the appropriate request phrase. While this email is a follow-up, that subject line doesn’t add any value and will likely be ignored. Here are a few basic tips and words to remember when speaking politely in English. Let’s revise briefly what we have learnt today. However, B is more direct and to the point. (more informal) Could I speak to Amy, please? Phrasing a request is something of a practiced art. I'm afraid that's not possible. Making a polite request, and responding accordingly, should be one of the first things you learn in English. Formal Phone Conversation 1. It is polite to say thank you at the end of a phone conversation, but it is important to say goodbye as well. Instead, politely ask, “Can you hold, please?” Basic tips to remember when speaking politely in English. Feel free to practice each one on your own. Statement A is obviously more polite than statement B. POLITE REQUESTS - accepting or refusing ; Can I have a copy of this letter please? 6 Making Polite Requests (with answers) This is a grammar exercise and worksheet for English language learners to practice making polite requests in the different ways and different scenarios. Expressing polite requests is an important building block for your ESL students to achieve natural, everyday speech. If you don't want to sound rude when speaking English, then you need to know how to make a request in a polite way.Requests in English are usually made in the form of questions people are polite to the extent that they enhance, or lessen the threat to, another's face. Can I borrow your pen please? (more informal) Could you say thanks to your mum for me? (more polite) I’ve finished my homework. Yes, you can. Can you do me a favour? Explain the problem. Saying ''there'' at the end of the refusal means ''with this problem'' and is another way to ''soften'' the refusal. Would you mind not ...? You accept the request but ask the person to work Saturday instead. It is a culturally defined phenomenon, and therefore what is considered polite in one culture can sometimes be quite rude or simply eccentric in another cultural context.. 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